Overview
This Returns and Refunds Policy outlines the terms under which LivMeraki natural skincare (“we”, “us”, “our”) accepts returns and processes refunds for skincare products sold to customers (end users) (“you”, “your”), via the website www.livmeraki.com.
1. Change of Mind Returns
We understand that sometimes you may change your mind. If you are not completely satisfied with your purchase, we are happy to offer a refund or exchange under the following conditions:
* You notify us within 14 calendar days of receiving your order. To complete your return, we require a receipt or proof of purchase.
* Products are returned unopened, unused, and in their original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tamper seal or tamper proof lid intact.
* For hygiene reasons, we cannot accept returns of skincare products that have been opened or used unless they are faulty.
How to return:
Please email us at hello@livmeraki.com with your order number and reason for return. We will provide return instructions. Return postage costs are the responsibility of the customer unless the product is faulty.
2. Faulty or Damaged Items
If your product arrives damaged, defective, or not as described, please notify us within 14 days of receipt. We will offer:
* A replacement, or
* A full refund, including original delivery charges.
Please provide:
* A description of the issue
* Photographic evidence (where applicable)
* Your order number
We may request that the product be returned to us for inspection.
3. EU Consumer Rights (Distance Selling)
Under the EU Consumer Rights Directive, Irish customers have the right to cancel online purchases within 14 days of receipt. However, please note:
Exemptions:
Skincare and cosmetic products that have been unsealed after delivery are non-returnable for health and hygiene reasons (as per EU law and the Competition and Consumer Protection Commission guidelines).
Additional non-returnable items:
- Gift cards
There are certain situations where only partial refunds are granted:
- Any item that is returned more than 30 days after delivery.
4. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are rejected, then you will receive a notification for reason of rejection.
Once we receive your returned item and confirm eligibility, your refund will be processed via your original payment method within 5–10 business days.
5. Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@livmeraki.com.
6. Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@livmeraki.com.
To return your product, you should mail your product to: LivMeraki natural skincare, c/o Badger’s Gill, Cappaghduff West, Tourmakeady, Claremorris, Co.Mayo F12 AE84.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at hello@livemeraki.com for questions related to refunds and returns.
7. Contact Us
If you have any questions about returns, please contact us at: hello@livmeraki.com
For Returns & Refunds Policy applicable to Wholesale/Trade enquiries (B2B), please email hello@livmeraki.com