FAQ’s:

Q: Where do you ship from?
R: We ship from our production base in the West of Ireland, therefore your order will not be subject to the additional customs rules and fees brought in on 1st July 2026 for deliveries of goods from outside the EU.

Q: Where do you ship to?
R: We currently ship to addresses within the Republic of Ireland.

Q: Do you ship internationally?
R: Currently, we are unable to offer international delivery

Q: How much is shipping?
R: Shipping is a flat rate of €6 for up to 2kg / €12.50 for up to 10kg / €15 for up to 15kg. For parcels exceeding this weight, please contact us via email to hello@livmeraki.com for price

Q: How long until I receive my order?
R: Orders are usually processed within 24 hours of order. During busy periods or seasonal events this may be extended, however we aim to advise of any delays to your order promptly. Shipping is usually within 24-48 hours from despatch.

Q: How will I know where my order is?
R: As your order is processed you will be informed via email of its progress. Once despatched, you will be provided with a tracking number to check the status of your delivery.

Q: I have a coupon. How do I redeem it?
R: Once you have selected your items to purchase and proceed through the checkout process, enter the coupon code in the box provided and this will automatically be applied to your basket, subject to meeting the coupon terms (€10 minimum order value, excluding p&p costs, single usage per code per customer, and within it’s expiry date)

Q: What if I change my mind?
R: Please refer to our Returns and Refunds policy on the website for full details

Q: Do you provide testers?
R: We provide testers for our products at all our in-person events. Additionally, mini trial sizes are available to purchase for selected products, such as our Facial Oils range, where a patch test would be advisable. These too are currently only available at in-person events